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The UAL Saga Continues

69 hours with no bag and counting.

On my final call to United yesterday (9:45 last night), I was finally forwarded to a supervisor and got her name.  Kelly Fox was, like her colleagues, very nice and professional, yet wholly inneffective and untrue to her word.  When I refused to get off the phone without some degree of accountability from someone, she told me she would call back within the hour after she got through to the baggage team in Dulles.

You know where this is going – I received no call, no email, once again no accountability and now I am getting ready to go to work with no makeup.  Good times.

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