81 hours have elapsed since United denied me a seat on the Austin-bound flight (on a confirmed ticket purchased weeks in advance).
After more than 10 calls to United Customer Service and the threat of legal action, we finally got some follow up and a return phone call - actually 4 of them - this afternoon. […]
69 hours with no bag and counting.
On my final call to United yesterday (9:45 last night), I was finally forwarded to a supervisor and got her name. Kelly Fox was, like her colleagues, very nice and professional, yet wholly inneffective and untrue to her word. When I refused to get off the phone without some […]
Dear United Airlines,
You win. You have reduced me to hysteria on the phone with (a very nice) person in your call center after going through your call bank for the 7th time in 48 hours trying to get back my bag. I don’t like to talk on the phone but the information on […]
