81 hours have elapsed since United denied me a seat on the Austin-bound flight (on a confirmed ticket purchased weeks in advance).
After more than 10 calls to United Customer Service and the threat of legal action, we finally got some follow up and a return phone call - actually 4 of them - this afternoon. […]
69 hours with no bag and counting.
On my final call to United yesterday (9:45 last night), I was finally forwarded to a supervisor and got her name. Kelly Fox was, like her colleagues, very nice and professional, yet wholly inneffective and untrue to her word. When I refused to get off the phone without some […]
I am a very nice lady. I will often apologize out of sheer reflex when I have done nothing wrong. Right up until I have been pushed over the edge.
After my bag was not delivered to my house at 11pm as promised last night, I checked the United Airlines bagtrack website and found […]
A funny thing happened on my way to SXSW. I was at the United Airlines gate at Dulles with a confirmed ticket, waiting for my seat assignment. Everyone in the boarding area was very clearly bound for SXSW. My colleague Rohit boarded with his First Class cohorts and I said I […]
