81 hours have elapsed since United denied me a seat on the Austin-bound flight (on a confirmed ticket purchased weeks in advance).
After more than 10 calls to United Customer Service and the threat of legal action, we finally got some follow up and a return phone call - actually 4 of them - this afternoon. […]
69 hours with no bag and counting.
On my final call to United yesterday (9:45 last night), I was finally forwarded to a supervisor and got her name. Kelly Fox was, like her colleagues, very nice and professional, yet wholly inneffective and untrue to her word. When I refused to get off the phone without some […]
Dear United Airlines,
You win. You have reduced me to hysteria on the phone with (a very nice) person in your call center after going through your call bank for the 7th time in 48 hours trying to get back my bag. I don’t like to talk on the phone but the information on […]
I am a very nice lady. I will often apologize out of sheer reflex when I have done nothing wrong. Right up until I have been pushed over the edge.
After my bag was not delivered to my house at 11pm as promised last night, I checked the United Airlines bagtrack website and found […]
A funny thing happened on my way to SXSW. I was at the United Airlines gate at Dulles with a confirmed ticket, waiting for my seat assignment. Everyone in the boarding area was very clearly bound for SXSW. My colleague Rohit boarded with his First Class cohorts and I said I […]
