Category Archives: Uncategorized

Dear United Airlines

Dear United Airlines,
You win. You have reduced me to hysteria on the phone with (a very nice) person in your call center after going through your call bank for the 7th time in 48 hours trying to get back my bag. I don’t like to talk on the phone but the information on [...]

Resolution Loophole

In my energetic attack of my super sporty New Year’s resolutions, I broke one of the bones my left foot.  I am 31 and this is my first broken bone ever.  Nothing like a stylish walking cast to accompany me on the first day of my new job in DC next week, eh?
Look for a [...]

Bite Sized Resolutions

Like the rest of us, I am thinking about resolutions today. 2008 is going to hold a lot of change for my family - a move, new jobs, and a new city among them. Because of the impending changes and my past resolution success record, I am going to start off making resolutions [...]

Coming soon to an interweb near you

The Marketing Environmentalism blog will celebrate the companies that are inviting their customers into conversations instead of annoying them with inefficient interruption marketing. The challenge is that most companies are designed for the traditional command & control marketing model where brand is a thing to be a finished good instead of a collaboration. [...]